Warranty Policy
Every SHAYN jewellery piece is crafted with premium materials and is backed by our 1-Year Tarnish Warranty. If your jewellery fades or loses its finish within one year from the invoice date, we'll provide one complimentary re-plating service.
Warranty Coverage
1-Year Tarnish Warranty
Every eligible SHAYN jewellery piece is covered against tarnishing for 1 year from the invoice date.
If the plating fades during the warranty period, we'll provide one complimentary re-plating service.
What's Not Covered
Accidental Damage
Damage caused due to accidents, misuse, mishandling or improper storage.
Normal Wear
Surface scratches, fading, tarnishing or plating loss caused through regular everyday use.
Chemical Exposure
Damage caused by water, perfumes, cosmetics, harsh chemicals or abrasive surfaces.
Stone Damage
Missing stones or damaged components resulting from accidental impact or improper care.
Third-Party Repairs
Repairs, alterations or modifications performed by anyone other than SHAYN.
How To Claim Warranty
Follow these simple steps to submit your warranty request.
Keep Your Invoice
Keep your original invoice together with your authenticity certificate ready.
Share Photos
Send us clear photos or videos showing the issue with your jewellery.
Send Your Product
Ship the jewellery securely to SHAYN. Return shipping may be customer-paid, while repaired jewellery will be shipped back by SHAYN.
Important Information
Every warranty request is reviewed individually. SHAYN reserves the right to decline warranty claims where fading is minimal or damage has occurred due to misuse, accidental force or improper handling.
This warranty is non-transferable and applies only to jewellery purchased directly from SHAYN or our authorised sales channels.
Need Assistance?
Our customer support team is here to help with any questions regarding your order, warranty, returns or jewellery care.
