Privacy Policy
This Privacy Policy explains how SHAYN collects, uses, stores and protects your personal information when you visit our website, purchase our products or interact with our services. By accessing or using shayn.in, you agree to the practices described in this Privacy Policy.
General Information
Your Privacy Matters
This Privacy Policy applies to all visitors, customers and users of SHAYN. It explains how we collect, use and protect your information whenever you browse our website, create an account, place an order or communicate with us.
If you do not agree with this Privacy Policy, please discontinue the use of our website and services.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements or operational processes.
Any revised version will be published on this page along with the latest update date.
Information We Collect
We collect different types of information to provide and improve our services.
Personal Information
Name, email address, phone number, billing & shipping address, payment confirmation and customer enquiries.
Account Information
Username, password, saved preferences and account settings used while accessing our services.
Shopping Activity
Product views, wishlist items, shopping cart activity, purchases and browsing preferences.
Automatic Information
Device information, browser type, IP address, cookies, location (if enabled) and website usage analytics.
Cookies & Tracking Technologies
We use cookies, pixels and similar technologies to improve website performance, remember your preferences, analyse visitor behaviour and deliver relevant advertisements.
You may disable cookies through your browser settings, although certain website features may not function correctly.
Information From Third Parties
We may receive information from trusted partners who help us operate our business.
Shopify
Our ecommerce platform processes your shopping experience and account information.
Payment Partners
Secure payment processors collect payment information required to complete your purchase.
Analytics Services
Third-party analytics and advertising partners may collect anonymous browsing information through cookies and pixels.
Information received from third parties is handled according to this Privacy Policy. SHAYN is not responsible for the privacy practices or accuracy of information provided by external organisations.
How We Use Your Information
Your information helps us provide a secure, personalised and seamless shopping experience.
Order Fulfilment
Process orders, deliveries, returns, exchanges and payment confirmations.
Customer Support
Respond to enquiries, resolve issues and improve customer experience.
Marketing
Send newsletters, product launches, offers and promotional communications where permitted.
Personalisation
Recommend products, remember preferences and customise your shopping experience.
Analytics
Improve website functionality, detect fraud and analyse user behaviour.
Legal Compliance
Comply with legal obligations, enforce policies and protect SHAYN and its customers.
Data Retention
How Long We Keep Your Information
We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy or to comply with applicable legal, tax and regulatory obligations.
Once your information is no longer required, it is securely deleted or anonymised.
Children's Privacy
SHAYN services are intended for individuals aged 18 years or above. We do not knowingly collect personal information from children under the age of 18.
If you believe that a minor has provided us with personal information, please contact us immediately so that we can remove the information promptly.
Your Rights & Choices
Depending on applicable laws, you may have the following rights regarding your personal information.
Access Information
Request access to the personal information we hold about you.
Update Information
Request corrections if your information is inaccurate or incomplete.
Withdraw Consent
Withdraw consent for marketing communications wherever legally applicable.
Delete Information
Request deletion of your personal information, subject to applicable legal obligations.
Third-Party Services & Links
Our website may contain links to third-party websites or services that are not operated by SHAYN.
We recommend reviewing the privacy policies of those websites before sharing any personal information, as SHAYN is not responsible for their privacy practices.
Contact Information
Get In Touch
If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us using the details below.
SHAYN
Gujarat Hira Bourse,
Gem & Jewellery Park,
Pal-Hazira Road,
Ichchhapore, Surat – 394510
Need Assistance?
Our customer support team is here to help with any questions regarding your order, warranty, returns or jewellery care.
