Shipping, Returns & Customer Care
At SHAYN, we want your shopping experience to be simple and stress-free. Find everything you need to know about payment options, shipping, returns, refunds and jewellery warranty below.
1. Payment Options
We offer convenient payment options to make checkout easy.
Prepaid Payments
Pay securely using the payment methods available at checkout.
Cash on Delivery (COD)
COD is available on eligible orders and serviceable locations.
Prepaid Offer
Enjoy 15% off on eligible prepaid orders, subject to the offer terms displayed on our website.
Please check the final payable amount and applicable offers before placing your order.
2. Shipping & Delivery
Free Shipping Across India
We offer free standard shipping across India.
Order Processing
Your order will be processed after confirmation. Preparation and dispatch times may vary depending on product availability and whether the item is made to order or personalised.
Delivery Updates
Once your order is shipped, tracking details will be shared through the available communication channels.
Important Information
- Please enter the correct shipping address and mobile number when placing your order.
- Delivery timelines may vary depending on your location, product availability and courier service.
- If your order is delayed, please contact our customer support team for assistance.
3. Returns & Exchanges
We want you to feel confident about your SHAYN purchase. Returns and exchanges are accepted only for eligible products and according to our Return & Exchange Policy.
Before Requesting a Return
- The jewellery must meet the eligibility conditions stated in our policy.
- Original packaging, tags and applicable documentation should be retained.
- Return requests must be submitted within the applicable return period.
- Certain products, including personalised or customised jewellery, may not be eligible for return.
Damaged or Incorrect Products
If you receive a damaged, defective or incorrect product, please contact our support team promptly with your order details and clear photos or an unboxing video, where available.
Our team will review your request and guide you through the next steps.
For complete eligibility conditions, please refer to our Return & Exchange Policy.
4. Refunds
Refunds are processed according to the applicable return policy and after the returned product passes the required quality inspection.
Once your refund is approved, the applicable refund amount and processing details will be communicated to you.
The refund method and processing time may depend on the original payment method and the nature of your request.
Any applicable deductions or handling charges will be communicated according to our published policy.
5. 1-Year Tarnish Warranty
SHAYN jewellery comes with a 1-Year Tarnish Warranty, subject to the applicable warranty terms.
Eligible customers may request one complimentary re-plating service within the warranty period, subject to inspection and approval.
https://unified-repairs-support
How to Request Warranty Support
- Keep your order details and original invoice ready.
- Contact our customer support team and explain the issue.
- Share clear photos or videos of the jewellery if requested.
- Follow the instructions provided by our team for inspection and warranty assessment.
Warranty coverage depends on the product's condition and the applicable warranty terms. Accidental damage, misuse and damage caused by improper care may not be covered.
Please refer to our Warranty Policy for complete coverage details and exclusions.
6. Jewellery Care
To help maintain the beauty of your SHAYN jewellery:
- Avoid direct contact with perfumes, cosmetics and harsh chemicals.
- Remove your jewellery before bathing, swimming or exercising.
- Keep your jewellery away from excessive moisture.
- Store each piece separately in a clean, dry place.
- Clean gently with a soft jewellery cloth.
Proper care helps maintain the finish and appearance of your jewellery over time.
7. Contact Customer Support
Need help with your order, delivery, return or warranty?
Our team is here to assist you.
Phone / WhatsApp: +91 81548 01062 (instantly with our support team)
Email: support@shayn.in
Please include your Order ID when contacting us so we can assist you more efficiently.
Thank you for choosing SHAYN — Vermeil Fine Jewelry.
