Enjoy Free Shipping on All Orders within India:

At Shayn, we offer free shipping across India to make your shopping experience as convenient and affordable as possible.

1. Conditions:

• Service Area: Free shipping is available for all addresses within India.
• Delivery Time: The manufacturing time for your order is 7-9 business days. Once the order is dispatched, standard delivery takes an additional 4-6 business days, depending on your location.
• Tracking: You will receive a tracking number once your order has been dispatched, allowing you to monitor your shipment.
• Order Processing:
  - In Stock Items: Orders are delivered within 1-2 business days.
  - Out of Stock Items: If an item is not in stock, the manufacturing time will be 7-9 days before the order is dispatched.
• Shipping Method: We use reliable courier services to ensure the safe and timely delivery of your order.
• Address Accuracy: Ensure that your shipping address is correct and complete to avoid delays.
• Special Requests: If you have any special delivery instructions, please mention them at the time of placing your order.

At Shayn, we offer a lifetime buyback and exchange policy to ensure your confidence and satisfaction with our jewelry. Here are the conditions for our:

1. Buyback

If you choose to avail the Lifetime Buyback on your purchase, the final buyback value will be loaded into your registered bank account after a Quality Check.

• Diamond/Gemstone Jewelry: 100% of gold value at current market rate, 90% of diamond/gemstone value at current market rate
• Gold Jewelry: 100% of gold value at current market rate

2. Lifetime Exchange

• Gold: 100% of the gold value at current market rate
• Diamond: 100% of the diamond value at current market rate
• Gemstone: 100% of the gemstone value at current market rate

3. Conditions:

• Eligibility: Our lifetime buyback and exchange option is available for selected jewelry pieces. Please contact our customer service team for specific details and eligibility criteria.
• Time Frame: You can return the jewelry for buyback at any time during its lifetime.
• Documentation: A valid proof of purchase, such as the original invoice is required for all buyback and exchange transactions.
• Evaluation: The buyback and exchange value will be determined based on current market prices and the condition of the jewelry.
• Key Point: If a discount was applied to the original purchase based on the metal and stone value, an equivalent deduction will be made from the exchange amount.

At Shayn, we stand behind the quality of our jewelry. Here are the details of our Warranty Policy:

1. Conditions :

• Coverage Period: We offer a warranty against manufacturing defects for a period of 1 year from the date of purchase.
• What's Covered: The warranty covers defects in materials and craftsmanship under normal use.
• Exclusions: The warranty does not cover damages caused by accidents, improper care, or normal wear and tear.
• Claim Process: To make a warranty claim, please contact our customer service team with your proof of purchase and a detailed description of the issue.
• Resolution: Depending on the nature of the defect, we will repair the jewelry or provide a replacement of equal value.
• Voiding of Warranty: Any unauthorized repairs or modifications performed by third parties will void the warranty.

At Shayn, we prioritize authenticity and quality assurance of all our jewelry pieces. Here's how we ensure the authenticity of our products through hallmarking and certification:

1. BIS (Bureau of Indian Standards)

• Purity Assurance: Gold jewelry is certified by the Bureau of Indian Standards (BIS) for purity, ensuring compliance with national standards.
• Hallmarking: BIS hallmarking signifies the purity of gold and assures customers of its quality.
• Government Recognition: BIS certification is recognized and trusted across India for its stringent quality checks.

2. IGI (International Gemological Institute)

• Gemstone Certification: Diamonds and other gemstones are certified by the International Gemological Institute (IGI).
• Quality Verification: IGI certification verifies the authenticity, cut, color, clarity, and carat weight of gemstones.
• Global Standards: IGI is a globally recognized gemological institute known for its thorough gemstone evaluations.

3. SGL (Solitaire Gem Labs)

• Diamond Certification: SGL provides certification for diamonds, ensuring their authenticity and quality.
• Grading Standards: SGL certification includes detailed grading reports on the 4Cs (cut, color, clarity, carat weight) of diamonds.
• Expert Evaluation: SGL's expertise in diamond grading adds credibility and transparency to our diamond jewelry.

At Shayn, we prioritize transparency and personalized service to ensure your jewelry receives the best care possible. Here’s how our repair and maintenance process works:

1. Contact Us for Repair Request

• Initial Contact: Reach out to our customer service team to discuss the repair needs of your jewelry.
• Provide Details: Share images or describe the repairs needed during your conversation with our team.

2. Assessment and Cost Estimate

• Assessment: Based on the information provided, our experts will assess the repair requirements and provide a detailed cost estimate.
• Charge Details: The support team will explain the breakdown of charges based on the assessment of repair needs.

3. Payment Process

• Payment Requirement: Before proceeding with the repairs, you will need to make the initial payment for the estimated charges.
• Payment Methods: We accept various secure payment methods for your convenience.

4. Repair Execution

• Professional Handling: Skilled craftsmen will execute the repairs using high-quality materials and techniques.
• Progress Updates: Stay informed with updates on the progress of your repairs.

5. Completion and Quality Check

• Final Inspection: After completion, your jewelry undergoes a thorough quality check to ensure it meets our standards.
• Notification: You will be notified once your jewelry is ready for pickup or shipping.
• Customer Satisfaction: We ensure you are satisfied with the repairs before completing the service.

At Shayn, we prioritize your satisfaction and strive to provide exceptional customer service. Here’s how we support you:

1. Contact Us

• Email Support: Reach out to us at support@shayn.in for any inquiries or assistance.
• Phone Support: Call us at +91 8154801003 to speak directly with our customer support team.
• Live Chat: Use the live chat feature on our website for instant support and quick answers to your questions.

2. Services We Offer

• Order Assistance: Help with placing orders, tracking shipments, and handling returns or exchanges.
• Product Information: Detailed information about our jewelry collections, materials, and customization options.
• Repair and Maintenance: Guidance on repair services, maintenance tips, and how to initiate a repair request.
• Affiliates: Support for our affiliates, including program details, sign-up assistance, and promotional materials.

3. Why Choose Our Customer Support?

• Responsive: Prompt responses to your inquiries to ensure a smooth shopping experience.
• Knowledgeable: Expert team members ready to provide detailed product information and assistance.
• Personalized: Tailored support to meet your individual needs and preferences.
• Comprehensive: Assistance with all aspects of your purchase, from pre-sales questions to post-sales support.
• FAQs: Visit our FAQ section on the website for answers to common questions.

At Shayn, we offer personalized jewelry consultation and styling services to help you find the perfect pieces for any occasion. Here’s how we can assist you:

1. Personalized Consultation

• Expert Advice: Our experienced consultants provide expert guidance on choosing jewelry that complements your style and preferences.
• Custom Solutions: Get recommendations for custom jewelry designs tailored to your unique taste.
• Occasion-Specific Styling: Receive advice on selecting the perfect pieces for weddings, anniversaries, parties, and other special occasions.

2. Styling Services

• Trendy Tips: Stay updated with the latest jewelry trends and styling tips to keep your look fresh and fashionable.
• Mix and Match: Learn how to mix and match different jewelry pieces to create versatile and stylish ensembles.
• Wardrobe Integration: Get suggestions on integrating new jewelry pieces with your existing wardrobe for a cohesive look.

3. How It Works?

• Book a Consultation: Schedule a consultation appointment through our website or by contacting our customer support team.
• Discuss Your Needs: Share your preferences, style, and specific requirements with our consultants.
• Receive Recommendations: Our experts will provide personalized recommendations and styling tips based on your input.
• Make Your Selection: Choose the perfect jewelry pieces with confidence, knowing they have been selected to match your style.

4. Why Choose Shayn’s Consultation and Styling Services?

• Professional Expertise: Benefit from the knowledge and experience of our skilled jewelry consultants.
• Tailored Experience: Enjoy a personalized service that caters to your individual style and needs.
• Enhanced Shopping: Make informed decisions with expert advice, ensuring you choose pieces that enhance your beauty and elegance.

At Shayn, we prioritize your security and convenience with a variety of secure payment options. Here’s how we ensure a safe and smooth payment process:

1. Payment Methods

• Credit/Debit Cards: We accept credit and debit cards, including Visa, MasterCard, and American Express.
• Net Banking: Pay directly from your bank account through our secure net banking options.
• UPI: Use Unified Payments Interface (UPI) for quick and hassle-free transactions.
• Digital Wallets: Pay using popular digital wallets like PayPal, Google Pay, Apple Pay, and more.

2. Security Features

• SSL Encryption: Our website uses Secure Socket Layer (SSL) encryption to protect your payment information.
• Fraud Prevention: Advanced fraud detection and prevention systems ensure that your transactions are safe and secure.
• Payment Gateway Security: We use trusted payment gateways that comply with industry standards and regulations.

3. How It Works?

• Choose Your Products: Select the jewelry items you wish to purchase and add them to your cart.
• Proceed to Checkout: Review your order and proceed to the secure checkout page.
• Select Payment Method: Choose your preferred payment option from the available methods.
• Complete the Payment: Enter your payment details and complete the transaction securely.
• Order Confirmation: Receive an order confirmation and payment receipt via email.

4. Benefits of Secure Payment Options

• Convenience: Multiple payment options to suit your preference and convenience.
• Security: Advanced security measures to protect your payment information.
• Peace of Mind: Shop with confidence knowing that your transactions are safe and secure.