Finding the perfect fit is just as important as finding the perfect piece. To help you determine your correct ring size with ease and confidence, we offer a detailed Ring Size Guide, available on every product page. This guide provides clear instructions and measurement tips to ensure you select the size that fits you best.

Whether you’re shopping for yourself or selecting a meaningful gift for someone special, using our Ring Size Guide can help you avoid the inconvenience of returns or resizing. We understand that getting the right fit can sometimes be tricky, especially when shopping online — and we’re here to help every step of the way.

If you have any questions, need help understanding the guide, or require personalized assistance, our dedicated customer support team is always ready to assist you. Don’t hesitate to reach out — we’re here to make your shopping experience smooth, simple, and satisfying.

We want you to love every piece you purchase from us, but we understand that sometimes a return may be necessary. That’s why we offer a 15-day return policy on all our products, giving you the flexibility and peace of mind to shop with confidence.

If for any reason you are not completely satisfied with your purchase, you may return it within 15 days of delivery. To be eligible for a return, items must be in their original, unused condition, complete with the original packaging, tags, and certificates (if applicable). This helps us ensure that every return is processed smoothly and that each item can be restocked or handled appropriately.

To learn more about the return process, including how to initiate a return and any applicable conditions, please visit our dedicated [Return Policy page](Return Policy). There, you'll find detailed instructions and answers to frequently asked questions to make the process as seamless as possible.

Should you need any further assistance or have questions about your specific order, our customer support team is always here to help. We’re committed to making your experience with us worry-free from start to finish.

We know how exciting it is to receive a new piece of jewelry, and we’re committed to getting your order to you as quickly and smoothly as possible. Shipping times may vary depending on your location, but we strive to ensure a timely and reliable delivery for every order.

Once your purchase is confirmed, our team begins the process of carefully preparing your item. Orders are typically processed within 7–8 business days, during which each piece is inspected for quality, packaged with care, and made ready for shipment.

Delivery usually takes an additional 5–7 business days, depending on your shipping address and the carrier service in your area. Please note that weekends and public holidays may affect shipping schedules.

For more detailed information about our shipping process, estimated delivery timelines, and any applicable shipping charges or international delivery options, we invite you to visit our [Shipping Information page](Shipping Information).

If you have questions about a specific order or need assistance tracking your shipment, our customer support team is here to help. We're dedicated to providing you with a seamless shopping experience from checkout to delivery.

Once your order has been carefully packaged and handed over to our trusted shipping partner, Shiprocket, we’ll send you a confirmation email to let you know it’s on its way. This email will include your tracking number, allowing you to follow your order every step of the journey — from dispatch to delivery.

You can track your order directly through the tracking link provided in the email, or by entering the tracking number on our website's tracking page. Alternatively, you can visit the Shiprocket website and use their tracking system to stay updated on your shipment status in real-time.

Our goal is to make sure you feel confident and informed throughout the entire delivery process. If you experience any delays or have questions about your shipment, our customer support team is always ready to help.

We appreciate your patience and are excited for you to receive your order soon!

We aim to make your shopping experience as smooth and convenient as possible, starting with flexible and secure payment options. At checkout, we accept a wide range of payment methods to suit your preferences, including all major credit cards, debit cards, and PayPal.

Whether you prefer using a Visa, Mastercard, American Express, or a trusted debit card, you can complete your purchase with confidence, knowing your payment is processed through secure, encrypted channels. If you’d rather use PayPal for added convenience and protection, that option is available as well — simply select it at checkout.

For full transparency and to help answer any additional questions, we’ve provided detailed information on our [Payment Information page](Payment Information). There you’ll find more about our accepted payment methods, transaction security, and how we ensure a safe and reliable payment experience.

If you encounter any issues during checkout or need help with a specific payment method, our customer support team is just a message away. We're here to assist you every step of the way.

At our core, your trust means everything to us — and we’re fully committed to protecting your privacy every step of the way. We understand how important it is to keep your personal information safe, especially when shopping online.

That’s why we’ve implemented industry-standard SSL (Secure Socket Layer) encryption technology throughout our website. This ensures that any information you share with us — whether it's your name, address, payment details, or contact information — is securely transmitted and shielded from unauthorized access.

Our SSL encryption creates a secure connection between your browser and our website, so you can shop with confidence knowing that your data is protected at all times. You’ll notice the padlock icon in your browser’s address bar — that’s a sign your information is being encrypted and handled with care.

In addition to secure data transmission, we also follow strict internal protocols to protect your privacy and never share or sell your personal information to third parties without your consent.

For more information on how we collect, use, and safeguard your data, we encourage you to visit our Privacy Policy page. If you have any questions or concerns, our support team is always available to provide assistance.

We’re here to help — whenever you need us. Whether you have a question about a product, need assistance with an order, or simply want more information about our services, our customer support team is always ready to assist you with care and professionalism.

You can reach us easily by emailing us at support@shayn.in. Our team monitors emails regularly and strives to respond to all inquiries as quickly as possible, typically within 24 business hours.

Prefer to speak with someone directly? Feel free to give us a call at +91 8154801003. Our phone support is available during standard business hours, and our friendly team members are happy to answer your questions, resolve concerns, or provide guidance in real time.

No matter which method you choose, we’re committed to providing a smooth and supportive experience from start to finish. Your satisfaction is our priority, and we’re just a message or a phone call away.

We believe that every gift should feel as special as the moment it celebrates. That’s why we’re delighted to offer complimentary gift wrapping on all orders — because it’s the little touches that make a big difference.

Whether you're shopping for a birthday, anniversary, wedding, or a "just because" moment, you can make your gift even more memorable with our beautifully presented packaging. Each item is carefully wrapped in our signature style, ready to impress from the moment it’s unboxed.

Selecting the gift wrap option is easy — simply choose the gift wrapping preference during checkout, and we’ll take care of the rest at no extra charge. You can also add a personal message to be included with your gift, making it even more thoughtful and unique.

Whether you’re sending it directly to a loved one or presenting it yourself, our complimentary gift wrapping ensures your purchase arrives with the elegance and care it deserves.

If you have special requests or need help with custom notes, feel free to reach out to our customer support team. We’re always happy to help you make someone’s day extra special.