Frequently Asked Questions
Find answers to the most commonly asked questions about SHAYN jewellery, orders, shipping and services. If you can't find what you're looking for, our support team is always happy to help.
1. What materials are used in your jewellery?
Every SHAYN jewellery piece is crafted using Certified 925 Sterling Silver as the base metal. Our gold-tone jewellery is finished with 18KT Gold Vermeil (2.5 Microns), offering exceptional durability, a luxurious finish and long-lasting shine.
We carefully select premium materials to ensure every piece reflects our commitment to quality, craftsmanship and timeless elegance.
2. How do I determine my ring size?
Every ring product page includes a detailed Ring Size Guide with simple measuring instructions to help you choose the correct size.
If you're still unsure, our customer support team will be happy to help you find the perfect fit before placing your order.
3. What is your Return & Exchange Policy?
We offer a 7-day return and exchange window from the date of delivery for eligible products that are unused, unworn and returned in their original packaging.
Please note that customised, personalised and made-to-order jewellery cannot be returned or exchanged.
For complete eligibility, process and refund details, please visit our Return & Exchange Policy.
4. How long does shipping take?
Order Processing
Orders are usually prepared within 1–2 business days.
Shipping Time
Delivery generally takes 4–5 business days depending on your location.
Express Shipping
Express delivery may be available at an additional cost for selected locations.
5. How can I track my order?
Once your order has been shipped, we'll send you a confirmation through Email and WhatsApp along with your tracking number and courier tracking link.
You can monitor your shipment anytime using the tracking link or by visiting the courier partner's website.
If you experience any delays, our customer support team will be happy to assist you.
6. What payment methods do you accept?
Cards
We accept all major Credit Cards and Debit Cards including Visa, MasterCard and American Express.
UPI & Net Banking
Pay securely using UPI or Net Banking through our trusted payment gateway.
Secure Payments
Every transaction is processed through encrypted and secure payment channels for your safety.
7. Is my personal information secure?
Your Privacy Is Protected
Yes. SHAYN uses industry-standard SSL (Secure Socket Layer) encryption to protect your personal and payment information.
We follow strict internal security practices and never sell or share your personal information without your consent, except where required by law.
For complete information, please refer to our Privacy Policy.
8. How can I contact customer support?
Email Support
Reach us anytime at support@shayn.in. We generally respond within 24 business hours.
Phone Support
Call us on +91 81548 01062 during business hours (Monday to Saturday).
We're Happy To Help
Whether it's product guidance, order support or warranty assistance, our team is always ready to assist you.
9. Do you offer gift wrapping?
Gift Ready Packaging
Every SHAYN order is delivered in our signature premium gift box, making it perfect for gifting.
For special occasions or bulk orders, personalised gift packaging may be available at an additional cost.
If you'd like to include a personalised note or have any special gifting requests, simply contact our customer support team.
10. Will my jewellery lose its shine over time?
With proper care, your SHAYN jewellery will stay beautiful for years.
Store Properly
Keep your jewellery inside the SHAYN pouch to protect it from dust, scratches and moisture.
Avoid Chemicals
Keep jewellery away from perfumes, lotions, soaps, cleaning agents and harsh chemicals.
Keep It Dry
If your jewellery gets wet, gently dry it with a soft cloth before storing it.
Remove Before Swimming
Avoid wearing jewellery while bathing, swimming or exercising to preserve its shine and plating.
11. Do you offer a warranty?
1-Year Tarnish Warranty
Yes. Every SHAYN jewellery piece comes with a 1-Year Tarnish Warranty. If your jewellery fades or shows signs of discolouration within the warranty period, we'll provide a one-time complimentary re-plating service.
Simply contact our support team with your order details to initiate a warranty request.
For complete terms, please refer to our Warranty Policy.
12. What if I have sensitive skin?
Skin Friendly Jewellery
SHAYN jewellery is crafted using premium quality materials that are designed to be gentle on most skin types.
If you experience any discomfort or have specific concerns, please contact our customer support team before or after your purchase and we'll be happy to assist you.
13. What if my package is lost or stolen?
Please ensure that your delivery address is accurate while placing your order.
If your parcel is marked as delivered but you haven't received it, kindly check with your neighbours, security desk or courier partner first.
If you still need assistance, our support team will do their best to help investigate the shipment.
14. Can I cancel or modify my order after placing it?
Contact Quickly
Please contact our support team within 12 hours of placing your order.
Before Processing
Order modifications or cancellations are only possible before the order enters processing or shipping.
We'll Try Our Best
Although we process orders quickly, our team will always try to assist wherever possible.
15. Do you offer custom or personalised jewellery?
Custom Orders
Our regular collection consists of carefully curated ready-to-wear designs.
However, for bulk orders, gifting requirements or special occasions, we may offer customised jewellery based on feasibility.
Please contact our team to discuss design options, timelines and pricing.
Need Assistance?
Our customer support team is here to help with any questions regarding your order, warranty, returns or jewellery care.
