Finding the perfect fit is just as important as finding the perfect piece. To help you find the perfect fit, we provide a detailed Ring Size Guide on every product page. It includes easy-to-follow instructions and measurement tips so you can confidently select the right size.

Whether you're shopping for yourself or a loved one, using the guide helps avoid the need for returns or resizing. If you need help understanding the guide or want personalized support, our customer care team is here to assist you at every step.

We want you to love every piece you purchase from Shayn, but we understand that sometimes a return may be necessary. That’s why we offer a 15-day return window from the date of delivery for unused, unworn products in original condition on all our products, giving you the flexibility and peace of mind to shop with confidence. Please note: Customized or made-to-order items are non-returnable. This helps us maintain quality and ensure smooth processing for every return.

To start a return or learn more about eligibility and steps, please visit our Return Policy page. You’ll find easy-to-follow instructions and answers to common questions.

Still need help? Our customer support team is here to assist you — don’t hesitate to reach out!

We know how exciting it is to receive a new piece of jewellery, and we aim to deliver it as quickly and smoothly as possible.

Once your purchase is confirmed, our team begins the process of carefully preparing your item. Orders are usually processed within 3–4 working days, and shipping typically takes 4-5 days, depending on your location. Please note that weekends and public holidays may affect delivery timelines.

Need it faster? Express shipping is available at an additional cost.

For express requests or shipping queries, feel free to reach out:

📞 +91 81548 01088 (Call/WhatsApp)

📧 support@shayn.in

📱 @shayn.in on Instagram

Once your order is packed and handed over to our shipping partner, you’ll receive a confirmation email with a tracking number and link. You can use this to track your order directly or visit the courier's website to check the status.

If you face any delays or need assistance, our customer support team is always here to help. We’ll keep you informed every step of the way—so you know exactly when your order will arrive!

We aim to make your shopping experience as smooth and convenient as possible, starting with flexible and secure payment options. At checkout, we accept all major credit and debit cards (Visa, MasterCard, American Express), Net Banking, and UPI. All transactions are processed through secure, encrypted channels to ensure your safety.

If you face any issues during checkout or need help with a specific payment method, our customer support team is always ready to assist.

Yes — protecting your privacy is a top priority at SHAYN. We use industry standard SSL (Secure Socket Layer) encryption across our website to ensure your personal and payment information is securely transmitted and protected from unauthorized access.

You’ll see a padlock icon in your browser — that indicates a secure connection between your device and our site.

We also follow strict internal data protection practices and never sell or share your personal information without your consent.

For full details, please see our Privacy Policy. If you have any concerns, our support team is here to help.

We're always here to help. If you have questions about your order, our products, or need general assistance, you can reach us easily:

📧 Email: support@shayn.in

We typically respond within 24 business hours.

📞 Phone: +91 8154801088

Available during standard business hours (Monday to Saturday).

Our team is happy to assist you with care and professionalism—whether it's resolving an issue, guiding you through a purchase, or providing product information. Your satisfaction is our priority.

Every order is shipped in our signature SHAYN gift box, making it instantly gift ready.

For special occasions or bulk orders, we also offer personalized or custom packaging at an additional cost. Simply connect with our team to explore the options.

If you have special requests—like adding a custom note or preparing a surprise—we’re always happy to help. Just reach out to our customer support team, and we’ll make sure your gift feels truly special.

Our jewelry is crafted to last—but like all fine pieces, it needs a little care to stay radiant. Over time, exposure to moisture, perfumes, or harsh chemicals can affect the shine or plating.

To keep your SHAYN pieces looking their best:

·  Store with care: Use the SHAYN pouch to protect from dust, scratches, and humidity.

·  Avoid harsh contact: Keep away from soaps, lotions, perfumes, and cleaning agents.

·  Dry gently: If your jewelry gets wet, pat it dry with a soft, clean cloth.

·  Remove before showering or swimming to preserve the finish longer.

With a little love and care, your SHAYN
jewelry will stay bright and beautiful for years to come.

Yes! At SHAYN, we offer a 1-year tarnish warranty on all our products. If your jewellery fades or shows signs of discoloration within this period, we provide a one-time complimentary re-plating—on us.

To initiate a warranty request, simply reach out to our support team with your order details. We’re here to make sure your SHAYN piece stays as beautiful as the day you received it.

Please refer to our Warranty Policy for full details.

We design our jewellery to be suitable for all skin types, using high-quality materials that minimise the risk of irritation. However, if you experience any discomfort, please don't hesitate to contact us at +91 8154801088 (Call/WhatsApp), support@shayn.in (Email), or @shayn.in (Instagram)

We’re not liable for lost or stolen packages after delivery. Please ensure your address is accurate. If marked delivered but not received, check with neighbours or your delivery partner. Still need help? Contact us at +91 8154801088 (Call/WhatsApp) or support@shayn.in.

We process orders quickly to ensure fast delivery, so cancellations or modifications may not always be possible. If you need to make changes within 12 hours of placing orders, contact our team at support@shayn.in or +91 8154801088 as soon as possible. We'll do our best to assist before the order is shipped.

While our main collection is pre-designed, we occasionally offer customization for bulk or special occasion orders. Connect with us directly for details, timelines, and pricing.