Terms & Conditions
Welcome to SHAYN. These Terms & Conditions govern your access to and use of our website, products and services. By visiting our website or placing an order with SHAYN, you agree to be bound by these Terms.
Overview
Agreement Between You & SHAYN
This website is operated by Klara Luxury Private Limited, the parent company of the SHAYN brand. Throughout these Terms, "we", "our" and "us" refer to SHAYN.
By accessing our website or purchasing from us, you agree to these Terms & Conditions along with all policies referenced on this website.
Our online store is powered by Shopify Inc., which provides the ecommerce platform used to sell our products.
Online Store Terms
By using this website, you agree to comply with the following conditions.
Age Requirement
You confirm that you are legally eligible to use this website or have appropriate parental consent.
Lawful Use
Our website and products must not be used for unlawful or unauthorised purposes.
Security
You must not transmit viruses, malware or any harmful code through our website.
Violation
Any violation of these Terms may result in suspension or permanent termination of your access.
General Conditions
- We reserve the right to refuse service to anyone at our sole discretion.
- Your information (excluding payment details) may be transferred across secure networks where necessary.
- Payment information is processed securely using industry-standard encryption.
- You may not reproduce, copy or exploit any part of our website or services without written permission.
Content Accuracy & Corrections
Website Information
While we strive to keep all information accurate, occasional typographical errors, pricing mistakes or product description inaccuracies may occur.
SHAYN reserves the right to update, modify or correct information and cancel orders whenever necessary without prior notice.
Products, Services & Pricing
Product availability, pricing and services may change from time to time.
Availability
Products may be available in limited quantities and are subject to stock availability.
Pricing
Prices may change without prior notice and promotional offers may be withdrawn at any time.
Product Images
We make every effort to display product colours accurately, however display settings may vary between devices.
Purchase Limits
SHAYN reserves the right to limit or refuse orders based on quantity, location or other business considerations.
All purchases are subject to our Refund, Return and Exchange Policy. We cannot guarantee that every product or service will meet individual expectations.
Billing & Account Information
Please ensure that all billing and account information provided during checkout is accurate and up to date.
Accurate Information
You agree to provide complete, accurate and current billing, shipping and payment information for every purchase.
Order Verification
SHAYN may refuse, limit or cancel any order if duplicate, suspicious or fraudulent activity is detected.
Order Updates
Customers are responsible for updating their email address, phone number and shipping details whenever required.
If an order is modified or cancelled, we may contact you using the email address or phone number provided during checkout.
Third-Party Services & Links
External Websites
Our website may contain links to third-party websites, products or services that are not operated or controlled by SHAYN.
We encourage you to review the privacy policies and terms of those websites before engaging with them.
User Comments, Feedback & Submissions
Any feedback or content you voluntarily submit helps us improve our products and services.
Your Feedback
Suggestions, ideas and reviews submitted to SHAYN may be used to improve our products and customer experience.
Content Responsibility
You are responsible for ensuring that your submissions do not violate any laws or third-party rights.
Unacceptable Content
Offensive, unlawful, defamatory, misleading or harmful content may be removed without prior notice.
Shipping & Delivery
Shipping Address
Orders are shipped only to the delivery address provided by the customer during checkout.
Delivery Estimates
Estimated delivery timelines are provided for guidance only and are not guaranteed.
Courier Responsibility
Once an order has been handed over to the courier partner, delivery timelines depend on logistics operations.
SHAYN shall not be held responsible for delays caused by unforeseen events, courier disruptions or circumstances beyond our reasonable control.
Prohibited Uses
You agree not to misuse our website, services or content in any manner prohibited by law.
Illegal Activities
Do not use the website for unlawful, fraudulent or unauthorized activities.
Intellectual Property
Do not copy, reproduce or misuse our trademarks, designs, content or other intellectual property.
Security
Do not attempt to introduce malware, interfere with website security or gain unauthorized access.
Respectful Conduct
Harassment, abusive behaviour, discrimination, spam or misleading information is strictly prohibited.
Intellectual Property
Ownership of Content
All content available on this website, including product designs, images, logos, trademarks, graphics, text and other materials, is the exclusive property of SHAYN or its licensors.
Any unauthorised copying, reproduction, modification or distribution is strictly prohibited without our prior written permission.
Disclaimers & Indemnification
Please read the following important legal information regarding the use of our website and services.
Services Provided "As Is"
Our products and services are provided on an "as available" basis without any express or implied warranties.
Limitation of Liability
SHAYN shall not be liable for indirect, incidental or consequential losses arising from the use of our website or products.
User Responsibility
You agree to indemnify and hold SHAYN harmless against claims resulting from your misuse of the website or violation of these Terms.
Severability
If any provision of these Terms is held to be invalid or unenforceable under applicable law, the remaining provisions shall continue to remain valid and enforceable.
Miscellaneous
- These Terms remain effective until terminated by either you or SHAYN.
- Failure by SHAYN to enforce any provision shall not constitute a waiver of that right.
- These Terms, together with our policies, form the complete agreement between you and SHAYN.
Force Majeure
Events Beyond Our Control
SHAYN shall not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including natural disasters, government actions, strikes, internet outages or other unforeseen events.
Governing Law
Applicable Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Changes To Terms & Conditions
SHAYN reserves the right to modify, update or replace these Terms at any time by publishing the revised version on this website.
Continued use of our website after any updates constitutes your acceptance of the revised Terms.
Contact Information
SHAYN
Gujarat Hira Bourse,
Gem & Jewellery Park,
Pal-Hazira Road,
Ichchhapore, Surat – 394510, India.
Need Assistance?
Our customer support team is here to help with any questions regarding your order, warranty, returns or jewellery care.
