Cancellation Policy
At SHAYN, we understand that plans may change. If you wish to cancel your order, you may do so within the eligible cancellation window before your order is processed or shipped.
Cancellation Window
Request Within 12 Hours
Orders can be cancelled within 12 hours of placing the order, provided they have not been processed or shipped.
Contact Support
Contact our customer support team with your Order ID to request cancellation before your order is processed.
Important Information
- Orders that have already been processed or dispatched cannot be cancelled.
- Custom-made, personalised or engraved jewellery cannot be cancelled under any circumstances.
Refund Timeline
Approved Cancellation
Once your cancellation request has been approved, any eligible refund will be processed to your original payment method within 7–10 business days.
Order Cancellation By SHAYN
In rare situations, SHAYN may cancel an order due to operational or technical reasons.
Stock Unavailability
If the ordered product becomes unavailable after your purchase, your order may be cancelled and a full refund will be processed.
Pricing Error
If an incorrect product price is displayed due to a technical or system error, SHAYN reserves the right to cancel the order.
Payment Issue
Orders may be cancelled if the payment cannot be verified or the transaction remains unsuccessful.
Full Refund Assurance
If SHAYN cancels your order for any of the above reasons, you'll be informed immediately and a 100% refund will be processed to your original payment method.
Order Cancellation By SHAYN
In rare situations, SHAYN may cancel an order due to operational or technical reasons.
Stock Unavailability
If the ordered product becomes unavailable after your purchase, your order may be cancelled and a full refund will be processed.
Pricing Error
If an incorrect product price is displayed due to a technical or system error, SHAYN reserves the right to cancel the order.
Payment Issue
Orders may be cancelled if the payment cannot be verified or the transaction remains unsuccessful.
Need Assistance?
Our customer support team is here to help with any questions regarding your order, warranty, returns or jewellery care.
